Please read these Terms and Conditions of Use (the “Agreement”) carefully before using this website. By using any of Marly Ray’s websites including but not limited to the following (collectively, the “MARLY RAY WEBSITES”), you agree to be bound by this Agreement:
www.marlyray.com, www.facebook.com/MarlyRayLLC, www.mymarlyray.com, If you do not agree to the terms and conditions of this Agreement, please do not use any of the MARLY RAY WEBSITES. Marly Ray LLC a Limited Liability company under the laws of the State of Georgia, U.S.A. (referred to herein as “MARLY RAY” “we,” “us” and “our”), reserves the right to change this Agreement, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation posting the revised draft of this Agreement on the MARLY RAY WEBSITES. You can determine when this Agreement was last revised by referring to the “LAST UPDATE” legend at the top of this Agreement. You should always check this Agreement prior to using the MARLY RAY WEBSITES. Your continued use of the MARLY RAY WEBSITES following the posting of changes to this Agreement will mean that you accept those changes.
For purposes of this Agreement, the following terms have the following meanings:
- The “MARLY RAY Independent Consultant Contract” means MARLY RAY’S Independent Consultant Contract, collectively with the MARLY RAY Independent Consultant Terms and Conditions attached to or accompanying such contract.
- A “MARLY RAY Independent Consultant” is an individual (a) who has agreed, pursuant to the terms of an MARLY RAY Independent Consultant Contract, to be a MARLY RAY independent consultant, (b) who remains an active MARLY RAY independent consultant in good standing, and (c) whose MARLY RAY Independent Consultant Contract or status as a MARLY RAY independent consultant has not been terminated.
- If you are a MARLY RAY Independent Consultant, you acknowledge and agree that your use of the MARLY RAY WEBSITES is subject not only to this Agreement, but also to the terms and conditions contained in your MARLY RAY Independent Consultant Contract.
- NOTE REGARDING MARLY RAY INDEPENDENT CONSULTANTS AND MARLY RAY INDEPENDENT CONSULTANTS’ PERSONALIZED SITES.
MARLY RAY Independent Consultants are independent third party contractors of MARLY RAY and are not otherwise affiliated with MARLY RAY. MARLY RAY is not responsible or liable for the statements, acts or omissions of MARLY RAY Independent Sales Representatives, whether through or in connection with the MARLY RAY WEBSITES, “offline,” or otherwise. Without limiting the foregoing, although MARLY RAY enables MARLY RAY Consultants to create personalized online sites that contain MARLY RAY branding and content and that may share URLs with certain MARLY RAY WEBSITES (for example, URLs such as [“www.mymarlyray.com/[MARLY RAY Independent Consultants’ name]“), you acknowledge and agree that MARLY RAY has no control over, and is not responsible or liable for, any text, images, or other information or materials posted by MARLY RAY Independent Consultant to such personalized online sites or any customizations made by MARLY RAY Independent Consultant to such personalized online sites (such information, materials, and customizations, the “MARLY RAY Independent Consultant Content”) or any materials communicated by an MARLY RAY Independent Consultant to you. MARLY RAY has not taken any steps to confirm the accuracy or reliability of any MARLY RAY Independent Consultant Content or other materials communicated by an MARLY RAY Independent Consultant to you, and makes no representations or warranties as to the security of any communications between you and any MARLY RAY Independent Consultant undertaken using MARLY RAY Independent Consultant Content (for example, email links posted by MARLY RAY Independent Consultants).
- RESTRICTED USES.
The MARLY RAY WEBSITES are owned and operated by MARLY RAY. The contents of the MARLY RAY WEBSITES are copyrighted under United States copyright laws. Except as stated herein, none of the material on the MARLY RAY WEBSITES may be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever. Subject to your compliance with this Agreement, and solely for as long as you are permitted by MARLY RAY to access and use the MARLY RAY WEBSITES, you may download one (1) copy of any particular materials from the MARLY RAY WEBSITES for your own personal, non-commercial use, provided that you agree to abide by any copyright notice or other restrictions contained in or applicable to such materials, including any author attribution, copyright or trademark notice or restriction in any such material that you download. Modification of the materials, or use of the materials for any other purpose, whether commercial or noncommercial, is a violation of MARLY RAY’s copyright and other proprietary rights.
“MARLY RAY” and the other MARLY RAY trademarks, trade names, service marks and logos appearing on the MARLY RAY WEBSITES are proprietary trademarks of MARLY RAY. The use of any of our trademarks or any other content made available through the MARLY RAY WEBSITES, except as expressly provided in this Agreement, is strictly prohibited.
- INFORMATION SUBMITTED THROUGH THE MARLY RAY WEBSITES.
Your submission of information through the MARLY RAY WEBSITES is governed by MARLY RAY’s Privacy Statement (the “Privacy Statement”), and this Agreement incorporates by reference the terms and conditions of the Privacy Statement. You represent and warrant that any information you provide in connection with your use of the MARLY RAY WEBSITES is true, accurate and complete, and that you will maintain and update such information as needed, such that the information remains true, accurate and complete.
- REGISTRATION; USER NAMES AND PASSWORDS.
You may be required to register with MARLY RAY in order to access certain areas of the MARLY RAY WEBSITES, for example, to purchase MARLY RAY products or otherwise initiate Transactions (as defined below). With respect to any such registration, we may refuse to grant you, and you may not use, a user name or email address that belongs to or is already being used by another person; that may be construed as impersonating another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You are responsible for maintaining the confidentiality of any password you may use to access the MARLY RAY WEBSITES, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to the MARLY RAY WEBSITES, to any third party. You are fully responsible for all Transactions (including any information transmitted in connection with any Transactions) and other interactions with the MARLY RAY WEBSITES that occur in connection with your user name. You agree to immediately notify MARLY RAY of any unauthorized use of your password or user name or any other breach of security related to your account, your user name or the MARLY RAY WEBSITES, and to ensure that you “log off” and exit from your account with the MARLY RAY WEBSITES (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.
- RULES OF CONDUCT.
We expect users of the MARLY RAY WEBSITES to respect the law as well as the rights and dignity of others. While using the MARLY RAY WEBSITES you agree to comply with all applicable laws, rules and regulations. In addition, your use of the MARLY RAY WEBSITES is conditioned on your compliance with the rules of conduct set forth in this section, and failure to comply with these rules of conduct may result in termination of your access to the MARLY RAY WEBSITES pursuant to Section 14 below.
- FORUMS AND SUBMISSIONS.
MARLY RAY may offer features through the MARLY RAY WEBSITES that enable you to post information and materials publicly, for example, bulletin boards, chat areas, and similar forums (collectively referred to herein as “Forums”). All of the rules of conduct described in Section 5 above apply to the Forums. Additionally, without MARLY RAY’s express prior written consent, you may not use the Forums for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Forums to solicit other MARLY RAY WEBSITE visitors or users to visit or become members of, subscribe to or register with any commercial online service or other organization.
When you submit or make available any information or materials through the Forums or otherwise through any MARLY RAY WEBSITE (“Submissions”), you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by MARLY RAY without restriction. You grant to MARLY RAY the worldwide, perpetual, royalty-free, irrevocable, nonexclusive right and license, sub-licensable through multiple tiers, without compensation to you, to use, reproduce, distribute (through multiple tiers), adapt (including without limitation edit, modify, translate and reformat), create derivative works of, transmit, publicly display, publicly perform, digitally perform, make, have made, sell, offer for sale and import all Submissions, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section with respect to each Submission, and that your provision of Submissions through the Forums or otherwise through the MARLY RAY WEBSITES complies with all applicable laws, rules and regulations. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. This section will survive termination of this Agreement for any reason.
We reserve the right, at our sole discretion, to edit any Submission and to choose to include or not include such Submission in the Forums or otherwise in the MARLY RAY WEBSITES. The Forums include the opinions, statements and other content of third parties, including MARLY RAY Independent Consultants. We are not responsible for screening, monitoring or verifying such content, including such content’s accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other materials made available by third parties (including MARLY RAY Independent Consultants) through the Forums or otherwise through the MARLY RAY WEBSITES are those of such third parties and not of MARLY RAY, and MARLY RAY does not endorse any such opinions, statements or materials. We may remove objectionable statements or other content from the MARLY RAY WEBSITES at any time if we deem removal to be warranted. Please understand that removal or editing of any Submission or other materials may not occur immediately.
You acknowledge and agree that MARLY RAY has no control over, and shall have no liability for any damages resulting from, the use (including without limitation re-publication) or misuse by any third party of information voluntarily made public through the Forums or any other part of the MARLY RAY WEBSITES. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE INFORMATION OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE FORUMS OR OTHERWISE THROUGH THE MARLY RAY WEBSITES, YOU DO SO AT YOUR OWN RISK.
- SWEEPSTAKES, CONTESTS, AND SIMILAR PROMOTIONS.
Any sweepstakes, contest, or similar promotion made available through any MARLY RAY WEBSITE may be governed by specific rules that are separate from this Agreement. By participating in any such sweepstakes, contest, or promotion, you agree to become subject to those rules, which may vary from the terms and conditions set forth herein. MARLY RAY urges you to read the applicable rules, if any, which will be linked from the particular activity, and to review the Privacy Statement, which, in addition to this Agreement, will govern any information you submit in connection with such activities.
- PURCHASES AND OTHER TRANSACTIONS.
If you wish to purchase any product or service or to make a payment to your MARLY RAY account through an MARLY RAY WEBSITE (each such purchase or other transaction, a “Transaction”), you may be asked to supply certain information relevant to your Transaction, including without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, your billing address and your shipping information. Any such information provided through the MARLY RAY WEBSITES will be treated by MARLY RAY in accordance with this Agreement and the Privacy Statement. Verification of information may be required prior to the acknowledgment or completion of any Transaction. You represent and warrant that you have the legal right to use any credit card(s) or other payment means used to initiate any transaction.
MARLY RAY reserves the right, with or without prior notice, (a) to change product or service descriptions, images and references; (b) to limit the available quantity of any product or service; (c) to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code, incentive offer or other promotion; (d) to prevent or prohibit any user or customer from making any or all Transaction(s); and/or (e) to refuse to provide any user or customer with any product or service. Price and availability of any product or service offered through the MARLY RAY WEBSITES are subject to change without notice, and MARLY RAY shall not be responsible for errors in the prices or descriptions of such products or services. Refunds and exchanges will be subject to MARLY RAY’s refund and exchange policies then in effect. You agree to pay all charges that may be incurred by you or on your behalf through the MARLY RAY WEBSITES, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.
- INTENDED AUDIENCE.
MARLY RAY controls and operates the MARLY RAY WEBSITES from its offices located in the State of Georgia, U.S.A., and the MARLY RAY WEBSITES are not intended to subject MARLY RAY to the laws or jurisdiction of any state, country or territory other than those of the United States. Unless otherwise specified, materials made available through the MARLY RAY WEBSITES are presented solely for the purpose of providing services and promoting products available in the United States. MARLY RAY makes no representation or warranty that any MARLY RAY WEBSITE, in whole or in part, or any products, services, or materials made available through the MARLY RAY WEBSITES, are appropriate or available for use in other locations. Those who choose to access the MARLY RAY WEBSITES from other locations do so on their own initiative and at their own risk and are responsible for compliance with local laws, rules and regulations, if and to the extent local laws, rules or regulations are applicable.
- LINKS TO OR FROM OTHER SITES.
Except as otherwise expressly stated by MARLY RAY on a MARLY RAY WEBSITE, MARLY RAY is not affiliated or associated with operators of any third party websites that link to or are linked from the MARLY RAY WEBSITES. MARLY RAY expressly disclaims any responsibility for the accuracy, content, or availability of information found on third party websites that link to or are linked from the MARLY RAY WEBSITES. We cannot ensure your satisfaction with any products or services that are available through any third party site that links to or is linked from the MARLY RAY WEBSITES because these third party sites are owned and operated by independent entities. We do not endorse any of the products or services, nor have we taken any steps to confirm the accuracy or reliability of any of the information, made available through any third party sites. We make no representations or warranties as to the security of any information (including without limitation credit card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third party site or otherwise.
YOU AGREE THAT YOUR USE OF THIRD PARTY SITES AND RESOURCES AND ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, SERVICES, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH SITES AND RESOURCES IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
MARLY RAY shall have the right, at any time and at its sole discretion, to block links to the MARLY RAY WEBSITES through technological or other means without prior notice.
THE MARLY RAY WEBSITES ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MARLY RAY MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE MARLY RAY WEBSITES. ANY RELIANCE ON OR USE OF SUCH MATERIALS SHALL BE AT YOUR SOLE RISK. MARLY RAY MAKES NO REPRESENTATION OR WARRANTY (A) REGARDING THE STATEMENTS, ACTS OR OMISSIONS OF ANY MARLY RAY INDEPENDENT CONSULTANT; (B) THAT THE MARLY RAY WEBSITES WILL BE AVAILABLE ON A TIMELY BASIS, OR THAT ACCESS TO THE MARLY RAY WEBSITES WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; (C) THAT DEFECTS OR ERRORS WILL BE CORRECTED; OR (D) THAT THE MARLY RAY WEBSITES OR THE SERVERS OR NETWORKS THROUGH WHICH THE MARLY RAY WEBSITES ARE MADE AVAILABLE ARE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
While we try to maintain the integrity and security of the MARLY RAY WEBSITES and the servers from which the MARLY RAY WEBSITES are operated, the MARLY RAY WEBSITES may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the MARLY RAY WEBSITES. If you become aware of any unauthorized third party alteration to the MARLY RAY WEBSITES, contact us at firstname.lastname@example.org with a description of the material(s) at issue and the URL or location on the applicable MARLY RAY WEBSITE where such material(s) appear.
- LIMITATION OF LIABILITY.
IN NO EVENT SHALL MARLY RAY, ITS SUBSIDIARIES OR AFFILIATES, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS OR REPRESENTATIVES (THE FOREGOING ENTITIES, COLLECTIVELY, THE “MARLY RAY ENTITIES”) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF (A) THIS AGREEMENT, (B) THE MARLY RAY WEBSITES, (C) YOUR USE OF OR INABILITY TO USE THE MARLY RAY WEBSITES, OR (D) THE ACTS OR OMISSIONS OF MARLY RAY INDEPENDENT SALES REPRESENTATIVES, IN EACH EVENT, EVEN IF MARLY RAY OR SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. MARLY RAY IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS, TRANSMISSIONS OR DATA OR FOR ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED. MARLY RAY IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY (INCLUDING WITHOUT LIMITATION ANY MARLY RAY INDEPENDENT CONSULTANT), OR ANY INFRINGEMENT BY A THIRD PARTY OF ANOTHER’S INTELLECTUAL PROPERTY, PRIVACY OR OTHER RIGHTS. IN NO EVENT SHALL MARLY RAY’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) ARISING FROM OR RELATED TO THIS AGREEMENT, THE MARLY RAY WEBSITES, OR YOUR USE OF OR INABILITY TO USE THE MARLY RAY WEBSITES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING OR ACCESSING THE MARLY RAY WEBSITES.
You will indemnify and hold the MARLY RAY Entities harmless from and against any and all claims, actions, demands, causes of action and other proceedings arising from or related to any of the following (the “Claims”): (a) your use of, inability to use, or activities in connection with the MARLY RAY WEBSITES; (b) any violation of this Agreement or any other MARLY RAY terms, conditions or policies by you or through any account you may have with any MARLY RAY WEBSITE; (c) any Transaction; (d) any allegation that any Submission or other materials that you make available through the MARLY RAY WEBSITES infringe or otherwise violate the intellectual property, privacy, or other rights of any third party; or (e) your violation of any rights of any MARLY RAY WEBSITE visitor, user, or customer, or any other third party; and you agree to reimburse the MARLY RAY Entities on demand for any damages, losses, costs, judgments, fees, fines and other expenses they incur (including attorneys’ fees and court costs) as a result of any Claim(s).
- TERMINATION AND ENFORCEMENT.
This Agreement is effective until terminated by MARLY RAY. You agree that MARLY RAY, at its sole discretion, may terminate your access to or use of the MARLY RAY WEBSITES, at any time and for any reason, including without limitation if MARLY RAY believes that you have violated or acted inconsistently with the letter or spirit of this Agreement (including but not limited to your failure to comply with the rules of conduct set forth in Section 5 above). Upon any such termination, your right to use the MARLY RAY WEBSITES will immediately cease. You agree that any termination of your access to or use of the MARLY RAY WEBSITES may be effected without prior notice and that MARLY RAY may immediately deactivate or delete any user name and/or password used by or provided to you, and all related information and files associated therewith, and/or bar any further access to such information or files. You agree that MARLY RAY shall not be liable to you or any third party for any termination of your access to the MARLY RAY WEBSITES or to any such information or files, and shall not be required to make such information or files available to you after any such termination. MARLY RAY reserves the right to takes steps that MARLY RAY believes are necessary or appropriate to enforce and/or verify compliance with this Agreement (including without limitation in connection with any legal process relating to your use of the MARLY RAY WEBSITES and/or a third party claim that your use of the MARLY RAY WEBSITES is unlawful or violates such third party’s rights).
- CLAIMS OF COPYRIGHT INFRINGEMENT.
The Digital Millennium Copyright Act of 1998 (the “DMCA”) provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials available on an MARLY RAY WEBSITE infringe your copyright, you (or your agent) may send MARLY RAY a notice requesting that MARLY RAY remove the materials or block access to them. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the DMCA permits you to send MARLY RAY a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA. See http://www.copyright.gov/ for details. Notices and counter-notices should be sent to General Counsel, MARLY RAY LLC, 132 East 3rd Street Greenville, OH 45331; email: email@example.com. We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, please be aware that there are penalties for false claims under the DMCA.
Pursuant to 47 U.S.C. Section 230(d), as amended, we hereby notify you that parental control protections (such as computer hardware, software or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available on the following two sites: GetNetWise (http://kids.getnetwise.org/) and OnGuard Online (http://onguardonline.gov/). Note that MARLY RAY does not endorse, support or approve any of the products or services listed at such site.
- INFORMATION OR COMPLAINTS.
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the MARLY RAY WEBSITES, please send an email to firstname.lastname@example.org. You may also contact us by writing to MARLY RAY LLC. 132 East 3rd Street Greenville, OH 45331 Attn: General Counsel. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210
- GOVERNING LAW.
This Agreement shall be governed by the laws of the State of Ohio, U.S.A. without regard to its conflicts of laws principles. You agree that any dispute or claim arising out of or relating to this Agreement shall be resolved only in the courts located in the City of Greenville, State of Ohio, U.S.A. and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such dispute or claim.
If any provision of this Agreement shall be deemed to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and MARLY RAY. You may not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. This Agreement, together with all agreements and statements referred to herein and incorporated herein by reference, is the entire agreement between you and MARLY RAY relating to the subject matter hereof and, except as otherwise provided herein, supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and MARLY RAY relating to such subject matter. Notices to you may be made by posting a notice (or a link to a notice) to any MARLY RAY WEBSITE, by email, or by regular mail, at MARLY RAY’S discretion. Without limitation, you agree that a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
- REFUND POLICY
MARLY RAY Family will make every effort to ship products within fifteen (15) business days from the date an order is received. If items are not in stock, they will be placed on back order and shipped when MARLY RAY Family receives them. If back-ordered items are not expected to ship within thirty (30) days, MARLY RAY Family will notify you and/or your customer. You may cancel back-ordered items and request a refund, receive a credit to your account, or request replacement merchandise. If a refund or credit on your account is requested, your qualification volume will be decreased by that amount in the same month the refund or credit is issued.
MARLY RAY Family would prefer customer work through their Consultants to handle all customer exchanges and/or replacements. Customers who do not have, or cannot locate, their Consultant should contact Consultant Support for assistance (email@example.com)